Delivery policy

Because We Care

Last updated: October 15th, 2021

Thank you for visiting and shopping at Chocalot Extra. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

   Shipment method                     Estimated delivery time                                Shipment cost

   Wattala Area                               1-2 business days                                                Rs.100

   Suburbs                                        2-3 business days                                              Rs.250

   Within colombo                          2-3 business days                                              Rs.300

   Outstation & All*                        2-5 business days                                              Rs.450

* Overnight delivery is only available for orders with delivery addresses within the Wattala Area

* Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Chocalot Extra is not liable for any products damaged or lost during shipping. But, If you received your order damaged, please contact us to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside SriLanka.